If you're using the service account of WeChat, perform the following steps: In Advanced settings, configure the following options based on your business needs: More information: Work distribution settingsĪdd a bot. More information: Configure work classification.Ĭonfigure work distribution. The WeChat channel instance is configured.Ĭonfigure routing rules. Verify the settings on the Summary page, and select Finish. More information: Enable file attachments. On the User features page, set the toggle for File attachments to On and select the following checkboxes if you want to allow agents and customers to send and receive file attachments. On the Behaviors page, configure the following options: On the WeChat setup dialog box, on the WeChat page, select the account that you created. Select the workstream that you've created for the WeChat channel and on the workstream page, select Set up WeChat, and do the following steps: To configure routing and work distribution, you can create a workstream or select an existing one.
Wechat customer service update#
You'll update the copied information in the WeChat account.
On the Callback information page, copy the values in the IP whitelist and Server address (URL) boxes.If you're configuring a sandbox account, use a key of your choice. Message encryption key (EncodingAESKey): Specify the WeChat Message encryption key for service account.Developer password (AppSecret): Specify the WeChat Developer password.Developer ID (AppID): Specify the WeChat Developer ID.Original ID: Specify the WeChat account number.In Account details, enter the following information:.On the Channel details page, specify a name and in Channels, select WeChat, and select Next.On the Accounts and channels page, select New account. In the site map, in General settings, select Channels.In Accounts, for Messaging accounts, select Manage. In the site map, in Customer support, select Channels. In Dynamics 365, go to one of the apps, and perform the following steps. If you're using a sandbox WeChat account, use a key of your choice. Message encryption key: Message encryption key in WeChat.Developer password: Application secret used for authentication.Developer ID: Application ID associated with your WeChat service or sandbox account.
Wechat customer service upgrade#
For information, Upgrade Omnichannel for Customer Service.Īn active subscription to the WeChat service account or sandbox account (if using sandbox for testing) exists and is stored as a contact on your phone. To enable the WeChat channel in an existing environment, you must upgrade to the latest version of Omnichannel for Customer Service.